Effective Date: 01/01/2025
At Must Be Nice Vacation Rentals (Must Be Nice Holdings LLC), your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it when you book and stay with us. By using our website or booking one of our properties, you agree to the practices outlined below.
1. Information We Collect
When you interact with our website or booking system, we may collect the following information:
Personal Information: name, email address, phone number, billing address, and government ID (if required for booking verification).
Booking Details: check-in/check-out dates, number of guests, property reserved, and special requests.
Payment Information: processed securely through our payment partners (e.g., Stripe). We do not store your full credit card details.
Website Usage Data: IP address, browser type, device information, and cookies (to improve site performance and security).
2. How We Use Your Information
We use your information to:
Process and confirm bookings
Communicate with you before, during, and after your stay
Verify guest identity when required
Process payments and security deposits
Comply with tax and legal requirements
Improve our website and services
Send occasional promotional emails (if you opt in)
3. Sharing of Information
We only share your information with trusted third parties necessary to operate our business, including:
Hostaway (Property Management System) for managing reservations and guest communications
Stripe (Payment Processor) for secure payment processing
Insurance/Damage Protection Providers if coverage is purchased or required
Local Authorities if required for legal, regulatory, or emergency purposes
We will never sell or rent your information to third parties.
4. Cookies & Tracking
Our website may use cookies and similar technologies to:
Keep your booking session active
Analyze website traffic and performance
Improve marketing and guest experience
You can adjust your browser settings to block cookies, but some features may not work properly.
5. Data Security
We take security seriously. All data is transmitted over encrypted connections (SSL/HTTPS). Payment details are handled by PCI-compliant processors (e.g., Stripe). While we take reasonable measures to safeguard your data, no system is 100% secure.
6. Guest Rights
You have the right to:
Request access to the personal data we hold about you
Correct inaccuracies in your information
Request deletion of your data (subject to legal/tax obligations)
Opt out of marketing communications at any time
7. Children’s Privacy
Our website is not directed at children under 18. We do not knowingly collect personal data from minors. Guests booking must be 25+ as per our rental policies.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” clearly posted.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Must Be Nice Holdings LLC
Kingsport, Tennessee, USA
Email: mustbeniceholdings@gmail.com
